CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:
When you place an order electronically via this website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of purchased products.

Shipping costs (freight charges) are to be paid by the buyer.

Each purchased product is delivered to the person and/or organization at the address specified by the buyer within a legal period of 30 days at the latest. If the product is not delivered within this period, the buyers may terminate the contract.

The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with documents such as a warranty certificate and user manual, if available.

If it becomes impossible to sell the purchased product, the seller is obliged to notify the buyer of this situation in writing within 3 days of becoming aware. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

If the buyer does not pay the product price or cancels the payment in the bank records, the seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARDS:

If it is determined that the credit card used for payment has been used unlawfully by unauthorized persons after the product is delivered, and if the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping costs borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:

If unforeseen force majeure circumstances arise that prevent timely delivery of the product, the buyer is informed. The buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed.
If the buyer cancels the order:

• If payment was made in cash, the amount will be refunded in cash within 14 days from cancellation.
  
  
• If the payment was made via credit card, the refund will be processed within 14 days, but the transfer to the buyer’s account may take 2-3 weeks depending on the bank.
  
  

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

Before accepting delivery of the goods/service under the contract, the buyer will inspect them and will not accept any damaged or defective items (e.g., dented, broken, torn packaging) from the shipping company. The goods/services will be deemed to have been delivered undamaged and intact once accepted.
After delivery, the buyer must carefully preserve the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

The buyer may, within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/organization at the specified address, withdraw from the contract without any legal or penal liability and without providing any reason, by notifying the seller using the contact information below.

SELLER’S CONTACT INFORMATION FOR NOTIFICATION OF WITHDRAWAL:
Company Name: Biomab İlaç Medikal Ticaret Limited Şirketi
Address: Barbaros Hayrettin Paşa Mahallesi, 1995 Sk. No: 1-3, İç Kapı No: 224, Esenyurt / İstanbul
Email: info@biomab.net
Phone: +90 850 227 1626 / +90 501 117 1115

PERIOD FOR EXERCISING RIGHT OF WITHDRAWAL:

If the purchased item is a service, this 14-day period starts from the date the contract is signed.
The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the consumer’s consent before the withdrawal period expires.

The costs resulting from the use of the right of withdrawal are borne by the seller.

To use the right of withdrawal, the buyer must notify the seller in writing via registered mail with return receipt, fax, or email within the 14-day period, and the product must not have been used as described in the “Products for Which the Right of Withdrawal Cannot Be Exercised” section.

EXERCISING THE RIGHT OF WITHDRAWAL:

• The invoice of the product delivered to the buyer or a third party (If the product’s invoice was issued to a corporate entity, a return invoice issued by the corporation must be sent back. Returns of corporate purchases cannot be completed without a return invoice.)
  
  
• Return form
  
  
• The product(s) to be returned must be delivered complete and undamaged along with their box, packaging, and any standard accessories.
  
  

RETURN CONDITIONS:

The seller is obliged to return the total amount and all documents that put the buyer under obligation within 10 days of receiving the withdrawal notice and to accept the return of the product within 20 days.

If there is a decrease in the value of the goods due to the buyer’s fault or if the return becomes impossible, the buyer is obliged to compensate the seller’s losses to the extent of their fault. However, the buyer is not liable for changes and deteriorations caused by the proper use of the product within the right of withdrawal period.

If the withdrawal causes the order total to fall below a campaign threshold, the discount provided by the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

Products prepared in line with the buyer’s requests or clearly personal needs, underwear bottom parts, swimwear and bikini bottoms, makeup products, disposable products, goods prone to spoilage or with a possibility of expiration, goods whose packaging is opened after delivery and are not suitable for return due to health and hygiene reasons, goods that are mixed with other products after delivery and cannot be separated due to their nature, newspapers and magazines other than those provided under a subscription contract, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, sound or video recordings, books, digital content, software programs, data storage devices, and computer consumables whose packaging has been opened by the buyer, cannot be returned under the Regulation.

Additionally, the right of withdrawal cannot be exercised for services started with the consumer’s consent before the withdrawal period ends.

Cosmetics and personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs, cassettes, and stationery supplies (toners, cartridges, ribbons, etc.) must be unopened, unused, untested, and undamaged to be eligible for return.

DEFAULT AND LEGAL CONSEQUENCES:

If the buyer makes the payment via credit card and goes into default, they accept, declare, and undertake to pay interest within the scope of the credit card agreement with the bank and be liable to the bank.
In this case, the bank may take legal action and claim the arising costs and attorney fees from the buyer. If the buyer goes into default, the buyer agrees to compensate the seller for any damages caused by the delay in fulfilling the debt.

PAYMENT AND DELIVERY:

You can make a payment via Bank Transfer or EFT (Electronic Funds Transfer) to one of our accounts (TL) at ………… Bank (You may request bank details by phone).

You can also make payments via credit cards on our website. You can benefit from single payment or online installment options for all types of credit cards. Upon completing your order, the transaction amount will be charged to your credit card.